Commonly Asked Questions from our Faculty/Staff

1. How do I get a network and email account?
Located on the left side of the main NIS website is a link labeled Network/Email Account Request Form.     This will allow you to request a network account specifying a password of your choice. Click here to go directly to that page.

2. What is my username?
Your username is created by using the first four letters of your last name, the first initial in your First Name, and the first initial in your Middle Name. For example, if my name was Happy Day Smith, my username would be smithd and should be entered in lower case.

3. What is my email address if I am a faculty staff member?
Your email address is example@clinton.edu (where example is, use your username or completely spell out your first name, then type a period (.) and then spell your last name.

4. How do I sign into the Webmail from off campus?
Click on the link located underneath the Popular Links column that says
Faculty Webmail. This will open a window box that will ask you for your username, password, and domain. The domain is clinton entered in lower case. If your computer is not asking you for the domain, you will need to enter clinton\ before your username. For example, clinton\smithd.

5. What are student email addresses and usernames?
Student email addresses are example@students.clinton.edu. Where example is use their student id which is the first four letters of their last name and last four of their social.

6. How can I get a web page for my class?
Click here to request web space be created. A work order will be generated to confirm your request. Currently we are using Microsoft FrontPage for our Faculty websites.

7. How do I add software to my computer?
Contact the Computer Help Desk Coordinator at 562-4261 or 261 if you are calling within the campus. You can email the Computer Help Desk Coordinator. A work order will be generated and a copy sent to you for your records.

8. How do I request assistance or information from the NIS Team?
Your initial contact for any assistance you need from Network and Information Services is the Computer Help Desk Coordinator. The Computer Help Desk Coordinator's role is to receive and prioritize all requests for assistance and assign them as a work order to the appropriate
NIS staff member. Frequently, the Coordinator or an assistant will complete the work order rather than assigning it to a staff member.

9. My password worked and now it doesn't. What can I do?
Use the Password Reset link to reset your password. You will need to know your current password in order to use this tool. If you have forgotten your password, contact Computer Help Desk Coordinator.

10. What is the Knowledge Base?
The Knowledge Base is an area located on the Networking and Information Site (http://www.clinton.edu/NIS/Content-kbase/gid/1/default.cml) that allows you to see questions and answers to commonly asked computer questions. You can click the single categories, Microsoft Outlook for example, and only see questions pertaining to that software. Once you click on an individual category, you can Search to find the topic quickly. At the main Knowledge Base screen, scroll to the bottom of the page and you can post a question for the Computer Help Desk Coordinator to answer!

11. How to check yoour "Page Feedback" as a Faculty/Staff member:
The “page feedback” tool gathers yes/no information about whether a particular page is helpful, as well as any comments users leave about that page. Here’s how to check what users are saying about the pages for which you’re responsible.

Go to www.clinton.edu/cas and log in using your CCC username and password.
Select the group whose “page feedback” information you would like to view (some people may have more than one group listed).
Click on “page feedback.”

At the top of the page you will see a summary of current (“this week”) and “all time” feedback.
The “detail” section provides the general comment (yes / no) and any detailed comment a user provided.
“Mark as spam” is not currently operational.

At the bottom of the page is a link for “sitewide feedback.” You may view feedback there page by page, or export the information to an Excel sheet for sorting.